Solitary IT Solutions was founded in 2013 and is headed up by Rob Powell. After over 20 years in IT Rob completed his Masters of Information Communication and Technology in 2013.
Solitary IT aims to provide personal and professional service to its customers. We also aim to have an "affordable" pricing policy.
ValuesAt Solitary IT we value:
- Honesty - in all areas of business, especially pricing
- Integrity - we will keep appointments and agreements
- Partnerships - with Suppliers and other IT Professionals
- Creativity - implementing more than off the shelf products
- Best Practice - we are committed to the continual development of our skills
We just wanted to thank you for doing such a great job on our two computers, particularly when it was on such short notice.
Before we called you at Solitary IT, we had previously engaged the services of another local IT business to sort out problems we were having with our home computer. However, after they had spent some considerable time at our home, trying to find the problem, the only thing they found was that they were unable to offer any solution, other than wanting to take our computer away. Anyway, by this time we had begun to lose confidence in their ability to find or fix the problem in a timely manner, particularly as they were charging us by the incremental hour. Our dealings with them concluded the moment they presented us with what was a considerable bill, but without having fixed the problem.
Thank goodness we decided to contact you Rob at Solitary IT.
You attended and diagnosed the problems quickly and then, not only took the time to clearly explain the nature of those problems, but also assured us that the repair would be immediately resolved.
You provided us with a
- prompt response
- friendly and professional service
- quick diagnosis of the problem
- repair to the problem on the spot
- explanation of the problem in easy to understand terms - without all the computer jargon
- very reasonably priced service
We later called upon you to set up our new computer tablet. Once again, you provided us with an excellent and professional service.
We are happy to report that we have just completed our outback Queensland trip in our caravan where we used the computer tablet on a regular basis throughout our travels.
The way you had set up the tablet for us, made life on the road hassle free. We were able to easily access and deal with our incoming bills and expenses via email and on-line banking and also stay in touch with family and friends via emails and social media - ALL WITHOUT ANY GLITCHES.
Once again thanks Rob and we will certainly be recommending you and Solitary IT.
Max & Lynne - Leura
I have used Rob Powell for a number of computer and IT related jobs over the last 12 months or so.
- Setting up WIFI for all my computers and phones;
Converting VCR movies to USB and CD;
Solving printer problems;
Advice on equipment and protection software.
I have found Rob to be competent, prompt, efficient and good at achieving desired outcomes in short time periods, by working at more than one task at a time. He does not waste time on unnecessary tasks.
He has been helpful in fitting in with my time needs and not just at normal business hours.
His charges are quite reasonable and a pleasant experience compared with some previous experiences I have had.
I have no hesitation in recommending Rob to others.
John Russell - Legal Practitioner
I can't believe I waited so long to get my computer improved. It is working way better than the time I bought it seven years ago. Thankyou so much!
Michelle - Blackheath